Effective date: November 2, 2026. Seller: Webworks360 LLC, trading as PawsProduct. Store address on file: 110 Jabez St. Suite#148, Newark, NJ 07105, United States.
1. Business purchases
PawsProduct sells pet accessories to businesses purchasing for resale. By placing an order, you confirm that you are authorized to purchase on behalf of the business identified in the order. These Terms of Sale and our Returns & Claims Policy form part of your purchase agreement. Mandatory rights under applicable law remain unaffected.
2. Boxes, quantities and minimum orders
Each unit added to the cart represents one inner box containing six pieces, not one individual piece. The current price is US$15 per box, equivalent to US$2.50 per piece. The minimum order is one master carton per product reference. The number of inner boxes in a master carton varies by product and is stated on its product page. Different references cannot be combined to meet an individual product's minimum.
For example, a minimum of 20 boxes means 120 pieces and US$300 in merchandise before applicable taxes. The product page specifies the size and color assortment. We will not substitute a different reference, size or stated assortment without your agreement. Minor differences in screen display do not authorize delivery of a different stated color assortment.
3. Prices, taxes and payment
Prices are in US dollars. The checkout shows the merchandise price, applicable taxes and any agreed shipping charges before payment. Shipping included in the product price is subject to the destination rules below. Tax exemptions are not automatic: contact us before ordering if you wish to submit resale documentation for review.
Card payments are processed through Stripe using the payment methods shown at checkout. Payment is required before dispatch. Future price changes do not change accepted orders. If a stock or pricing error prevents us from fulfilling an order as placed, we will contact you and offer cancellation and a full refund of the affected, unshipped items. We will not impose a different price or substitute products without your agreement.
4. Shipping destinations and costs
Orders ship from Newark, New Jersey. Standard shipping is included for eligible destinations in the contiguous United States, excluding California and Washington. Alaska, Hawaii, California and Washington require a separate shipping quotation. Online checkout is unavailable for these four states until a shipping arrangement has been agreed. Contact support@pawsproduct.com with your ZIP code, product references and quantities. A quotation request is not a confirmed order.
International destinations, US territories and military addresses are not offered through standard online checkout. Contact us before ordering to ask whether delivery can be arranged. We will not add a shipping charge to a paid order without your agreement.
5. Dispatch, delays and delivery problems
We dispatch complete, paid orders within three business days unless a different dispatch date is disclosed and agreed before purchase. Business days are Monday through Friday, excluding US federal holidays. Dispatch time is separate from carrier transit time; delivery dates are estimates unless expressly guaranteed.
If we cannot dispatch by the promised date, we will notify you, provide an updated estimate and offer the choice of agreeing to the delay or canceling the unshipped items for a full, prompt refund. If you do not agree to the delay, we will cancel and refund the unshipped items. We will not substitute store credit for a refund you are entitled to receive.
Please provide an accurate delivery address and contact us promptly about missing or damaged shipments. We will investigate with the carrier and arrange a replacement or refund where appropriate. You are not required to resolve the carrier claim yourself before contacting us for assistance.
6. Cancellations and returns
You may request cancellation before your order is handed to the carrier. If dispatch has not occurred, we will cancel and issue a full refund, without deducting payment-processing fees. Contact us promptly; dispatch may occur soon after order placement. After dispatch, our Returns & Claims Policy applies. Damaged, defective, incorrect or incomplete deliveries will be handled under that policy.
7. Product use and resale
Retailers are responsible for their resale activities, customer communications and compliance with applicable resale requirements. Do not make safety or performance claims that are unsupported by the product information. Pet accessories must be appropriately sized, inspected and used as intended; discontinue use if damaged. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded.
8. Contact and changes
For order assistance, shipping quotations, cancellations and claims, contact support@pawsproduct.com and include your order number where available. Updated terms apply to future orders; the version accepted when your order was placed continues to govern that order, unless we both agree otherwise.